Category Archives: News

Karrinyup business coach scoops top award

At the ActionCOACH Global Conference in August, Karrinyup resident Suzzanne Laidlaw got the gong for the world’s best in business planning. The ActionCOACH organisation has more than 1,000 offices in over 60 countries. Suzzanne’s award was a reflection of her ability to help more business owners in the realm of business plans, a critical aspect […]

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How to Deal With Customer Complaints

It is predictable that if you’re in business, you have most likely received a disgruntled customer complaining about your product or service. Unfortunately, there is a saying that an unhappy customer tells on average 20 people about their poor experience. With regards to social media, an online complaint can reach hundreds, or even thousands in an instant. […]

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Increasing Motivation in The Workplace

Most business coaches would agree, if you want to improve productivity and performance in the workplace, it is vital that your staff need to be motivated to achieve and reach their goals. Any business that has an overall goal needs to involve their entire team. By doing so in turn, your staff works in a […]

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Stopping Time Robbers

As a business coach, I tend to focus a lot of my advice on time. As Leonard Bernstein notoriously said “To achieve great things, two things are needed; a plan, and not quite enough time.” I find my clients biggest frustration is getting everything done that they plan for the week. To some this may […]

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When Your Best Customer is Actually Your Worst Customer

Have you ever worked in a business where one customer is viewed as the most important and precious to the company, who everyone treats with kid’s gloves? Yet this customer seemingly pays later than all the others, demands special terms, takes up all the managers’ and staff’s time and never seems satisfied? When asking about […]

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So, Why Is Planning So Important Anyway?

In his book, “What They Don’t Teach You at Harvard Business School,” Mark McCormak made an interesting discovery about the 1979 graduating MBA class. Within the group, 3% had written goals, 13% had thought of some goals and the balance were just thrilled to be out of school (I am sure you remember those feelings). […]

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Opening Up A Profit Account

Where has the money gone? You may have had this experience as a business owner. You have been along to the accountant to review last year’s financials and they give you a hearty congratulations for having a profitable year. But you are puzzled. If it was such a profitable year than why isn’t there more […]

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 Manage Your Time or It Will Manage You

Accept – you will never be able to do everything you want… because there is just too much to do. Purpose – the driving force behind managing your time is to accomplish your ultimate goal/s.   FOUR SKILLS required to use your time wisely  – Analysis, Planning, Delegation, Self management THE PROCESS for success What to […]

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Suzzanne Races for Gold – The Different Kind

18 months ago, I watched the 2012 London athletes compete in the Triathlon at the Olympic Games and dreamed of racing on that course myself. Knowing about my heart condition meant I had to keep my heart rate under 80%, and made the idea seem even more impossible. However, I reminded myself that if you […]

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