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Case Study:
Perth City Air

How DISC Profiling Transformed Team Communication and Smoothed the Sales-to-Install Handover

DISC for Leadership Teams: The Breakthrough That Strengthened Collaboration

Perth City Air engaged us to run a DISC and Motivators Session with their leadership team.

They weren’t dealing with major issues, but they knew that clearer communication and better understanding between team members would strengthen the business - especially as things grew busier and more complex.

Key Challenges

Communication styles were clashing and causing misunderstandings

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Some team members were unaware of how their style impacted others

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Direct communication was occasionally perceived as abrupt or rude

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Sales-to-install handovers were not always seamless

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Coaching Outcomes

Team members gained awareness of their communication style

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DISC created a shared language for understanding behaviour

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Greater empathy and respect across the leadership team

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The business strengthened its leadership alignment and collaboration

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There wasn’t dysfunction - but there was disconnection.

The team had the capability and care, but without understanding how each person naturally communicates and makes decisions, they were unintentionally creating tension or confusion.

There was a clear opportunity to improve flow and trust through awareness.

What Was Missing

“I'm very particular, sometimes rough and direct, and I didn’t realise that could come across as rude.
I didn’t understand why people struggled to communicate with me until I saw everyone’s profiles.”

How DISC Employee Profiling Helped

We facilitated a two-hour DISC and Motivators session tailored to Perth City Air’s leadership team.

The focus was on:

  • Making behavioural blind spots visible

  • Helping individuals understand their impact on others

  • Building a shared language for respectful, productive communication

  • Identifying motivational drivers to support better team dynamics

  • Applying insights directly to their day-to-day work environment

“It put me in a position where I realised I needed to change. And by doing that, communication has improved a lot.”

What the Team Looks Like Now

  • The leadership team reported significant improvements in communication

  • Handover from sales to installation became more efficient

  • The team had better insight into each other’s behaviours and strengths

  • Frustration reduced as awareness increased

  • A stronger cultural foundation was laid for ongoing business growth

“We’re working better together - it’s helped the team a lot.”

The Impact in Their Words

“Things are going more smoothly now, especially from sales through to the installation team.
It was absolutely fantastic. Great investment - great two hours of my life.”

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